Privacy Policy
BatiKita (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, create an account, place an order, contact us, subscribe to updates, or otherwise interact with us.
By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
Our details
BatiKita (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, create an account, place an order, contact us, subscribe to updates, or otherwise interact with us.
By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
The kinds of PII we collect
We may collect personal information including:
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your name
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email address
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phone number
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billing address
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shipping address
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account login and profile details
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order, transaction and purchase history
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communications you send to us, including enquiries and customer service messages
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information you provide when subscribing to newsletters or promotional communications
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technical and usage information, such as IP address, browser type, device type, pages viewed, session data, and interactions with our website
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cookie and analytics data collected through our website and related technologies
We generally do not store your full payment card details ourselves. Payments may be processed by third-party payment service providers.
How we collect personal information
We may collect personal information directly from you when you:
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create an account on our website
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place an order
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fill out a form on our website
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contact us by email or through the website
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subscribe to marketing communications
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interact with our website, including through cookies and analytics tools
We may also collect personal information from third parties involved in operating our business and website, including website platform providers, payment providers, delivery partners, and service providers that support our operations.
Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose your personal information for purposes including:
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providing our products and services to you
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processing and fulfilling orders
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managing your customer account
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arranging shipping and delivery
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communicating with you about your order, account, enquiry, or request
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providing customer support
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maintaining internal records, including accounting and administration records
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improving our website, products, services, and customer experience
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conducting analytics and measuring website performance
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detecting, investigating, and preventing fraud, unauthorised transactions, or misuse
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sending marketing and promotional communications where permitted by law
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complying with legal, regulatory, tax, and accounting obligations
Disclosure of personal information
We may disclose your personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy, including:
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our website platform and related technology providers, including Wix
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website analytics providers, including Wix Analytics
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payment processors and financial service providers
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delivery and fulfilment providers, including Australia Post
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professional advisers, such as accountants, legal advisers, and IT or business consultants
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government, regulatory, law enforcement, or other authorities where required or authorised by law
We do not sell your personal information to third parties.
Cookies, analytics and similar technologies
Our website may use cookies and similar technologies to:
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enable essential website functionality
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remember user preferences
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support account login and shopping features
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understand how visitors use our website
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improve website performance and user experience
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measure traffic and interactions on our website
We use Wix Analytics and may use cookies or similar technologies made available through the Wix platform. Wix states that site owners can use its Privacy Center and cookie tools to provide visitors with options relating to non-essential cookies.
You can usually control or disable cookies through your browser settings. However, doing so may affect the operation or functionality of some parts of the website.
Contact us
If you have any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:
BatiKita
Email: info@batikita.com.au
Location: Fairlight NSW 2094, Australia